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Return Policy

Return/Refund Policy

After Sales

Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at :

●    Contact Email:btkarang@gmail.com

●    Contact No.: 03 56331743

 

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.

 

Product Defects

1. All parcel will be packed in flyer or box. If the parcel is not in good condition when you receive, please don't let the postman leave.

   a. Take a photo of your consignment note and the parcel.

   b. Don't sign to accept the parcel, ask the postman to return to us.

   c. Send us the photos and we will ship out a new parcel within two (2) working days.

2. If you accidentally received the parcel and only found the defect products after you open the parcel,

   a. Take a photo of the defect product and send to our customer service

   b. We will do compensate within two (2) working days.

3. If you found that the product received isn't same with what you ordered,

    a. Take a photo of the defect product and send to our customer service

    b. If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.

 

Contact Us

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.

 

 

Delivery Policy

1. Our Courier partner would usually successfully deliver the parcel within 2 – 7 working days from the date of shipment.

Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.

 

Delivery Fees:

●    Purchase above RM200 free delivery within West Malaysia.

●    Purchase below RM200,minimum delivery fee within West Malaysia will be RM10

●    Delivery Fees for East Malaysia will be charged RM80.00

 

2. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality.Affected customers may also contact our customer service representative for more info.

 

We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.

3. Actual product may differ from the photos published on all Akuarium BatuKarang Laut Sdn Bhd  marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.

 

 

Privacy Policy

Akuarium Batu Karang Laut Sdn Bhd treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

 

Akuarium Batu Karang Laut Sdn Bhd  website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, Akuarium Batu Karang Laut Sdn Bhd  makes no guarantees in respect to how your information may be used in these third parties websites.

Akuarium Batu Karang Laut Sdn Bhd is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where application retrieval of your information so submitted for the purposes set out herein.

 

AkuariumBatu Karang Laut Sdn Bhd reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall been orceable and valid.

 

If you have any questions regarding this Privacy Policy or your dealings with our website, please contact our customer service:

●    Contact Email: btkarang@gmail.com

●    Contact No.: 03 5633 1743