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Terms and Conditions

TERMS AND CONDITIONS

 

This website you are viewing right now is owned and operated by Akuarium Batu Karang Laut Sdn Bhd (753047-W)

 

By using or any purchase at our website, Akuarium Batu Karang Laut Sdn Bhd you are acknowledged of reading and agreeing to the Terms & Conditions. Akuarium Batu Karang Laut Sdn Bhd reserves the right to change or update these Terms without prior notice any of the detail of the product on the site, including prices and sizes.

 

Payment & Charges
Akuarium Batu Karang Laut Sdn Bhd accepts payment via Online Transfer and e-Wallet (Touch N Go, Fave Pay, Boost Pay and Maybank QR Pay). Akuarium Batu Karang Laut Sdn Bhd has the right to amend prices found in this website at anytime available. Despite our dedication in maintaining accurate and correct pricing in the website throughout the time, there may be error(s) from time to time. Should there be such situations of error, you will be notified via email before your ordered product(s) are delivered to you.

 

Fee of shipping are not included in the product’s price. Shipping fees will be decided upon the size of the product and your order in total cost.

 

Order will be accepted via email. As purchase orders are made at www.abk.my, you will be receiving a confirmation email oft he order and the billing details once the payment is confirmed. Once the payment of your order is credited to us, the product(s) will be delivered to you. Terms and conditions of shipping/delivery applied.

Placing & Order
Orders will be processed 1-2 working days after successful payment. Working days do not include Saturday, Sunday & Public Holidays.

Order Confirmation
Goods sold are not returnable, refundable or exchangeable unless you received an incorrect item(s) or any factory defected item(s). There will be no exchange and/ or refund for all promotional, sale, free shipping,discounted including coupon used. When your purchase is completed, you will get an automatic order confirmation to the email address that you’ve registered with our website earlier. If there is no confirmation after a few minutes,please check in your spam/junk folder. You should also be able to see your order under "account" when you are logged in. You could also check your order status there and it will be updated regularly when we have shipped your order, and that is also where your order will be searchable. Note that the confirmation email is automated generated, should there be something missing in your order we will contact you in a separate email.

Unclaimed Package
14 days are allocated for you to claim your package at the delivery point. If you do not claim your order within that time, it will be returned to us. All customers with orders that come back to us unclaimed will be billed 20.00 MYR for postage and administrative fees.

Lost or Damaged Goods
You understand and agree that Akuarium Batu Karang Laut Sdn Bhd shall not bear any direct or indirect damages done by any of the services that we provided.All items purchased are at your own risk. Any damages caused by the shipping is to be taken up by you with the shipping company. We shall not assume any responsibility for lost packages.

Privacy
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting,using and disclosing any information.

 

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

·    To deliver products that you purchase from our website.

·    To inform and update you on the delivery of the product and for customer support purposes;

·    To provide you with relevant product information;

·    To process your orders and to provide you with the services and information offered through our website and which you may request;

·    To allow us to administer your registered account with us;

·    To conform to legal requirements or comply with legal process;

·    To verify and carry out financial transactions in relation to payments you may make online

 

The personal information we collect may include your:

·    Name

·    Telephone Number

·    Mobile Number

·    Delivery Address

·    Billing Address

·    Email Address

 

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

 

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

 

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us(btkarang@gmail.com).